Privacy Policy
Personal Data Protection
At Inmobiliaria Tres Elementos S.A.P.I. de C.V., operator of Xieltun Park, we are committed to protecting the privacy and security of your personal data. This English version is provided for convenience and describes how we collect, use, share, and protect your information under applicable Mexican privacy law.
1. Data Controller
Legal name: Inmobiliaria Tres Elementos S.A.P.I. de C.V.
Commercial name: Xieltun
Privacy contact: privacy@xieltun.com
2. Personal Data We Collect
Depending on your interaction with Xieltun, we may collect:
Identification data:
Full name, age, nationality, gender, and related identifiers.
Contact data:
Email address, telephone number, address, city, state, and postal code.
Payment data:
Billing and transaction information processed securely through payment providers.
Booking data:
Visit date, number of guests, selected experience, and special preferences.
Sensitive data:
Health or safety information only when necessary and with your express consent.
Navigation data:
IP address, browser type, visited pages, time on site, cookies, and similar technologies.
3. Purposes of Processing
Primary purposes:
- •Process and confirm bookings
- •Manage access to park facilities
- •Process payments and issue tax or booking records
- •Protect visitor safety during the visit
- •Respond to requests, questions, and complaints
- •Comply with legal and regulatory obligations
Optional secondary purposes:
- •Send information about promotions, events, and new experiences
- •Conduct satisfaction surveys and market research
- •Personalize your experience at the park
- •Perform analytics and improve our services
- •Marketing and targeted advertising where permitted
4. Sharing of Data
We may share personal data with payment processors, service providers, technology partners, hosting providers, analytics tools, and authorities when required by law. These providers are required to protect the confidentiality and security of your data.
5. Security Measures
We use administrative, technical, and physical safeguards to protect personal data, including secure transmission, access controls, protected servers, backups, staff training, and periodic reviews.
6. Your ARCO Rights
You may request access, rectification, cancellation, or opposition regarding your personal data, as well as revoke consent where applicable. To exercise these rights, contact us at privacy@xieltun.com.
7. Cookies
We may use cookies and similar technologies to operate the website, improve user experience, measure performance, and personalize content. You can manage cookies from your browser settings.
8. Updates
We may update this Privacy Policy from time to time. Changes become effective when published on this website.
9. Contact
For privacy questions or ARCO requests, contact privacy@xieltun.com.